We recently discussed Why A Private Forum Makes Sense For Many Organizations. A forum is a great way to create a knowledgebase that grows with your organization. And like anything else, a forum grows stronger when it is tended to properly.
We have found that private forums excel when three criteria are met:
- Employees at the highest level of the organization must lead discussions and actively participate on the forum.
- The organization must possess a culture in which employees are willing to help and support one another.
- The platform must be easy to use and accessible across different devices.
When these objectives are satisfied, a private forum will thrive.
The smaller the community, the more important it is for employees at the top to take command and lead discussions. This feeds into the second objective in the above list because it sets the tone for the organization. It shows that communication, collaboration, and the desire to improve are among the company’s core values.
Finally, the “ease of use” component is where Ninja Post comes in. No matter how motivated users are to collaborate, users won’t post if the process is too cumbersome, convoluted, or complex. Ninja Post removes that complexity so that feedback can spread throughout your organization, from to bottom.