Dispute Resolution Best Practices For A Forum Community

Debates keep forums interesting, even if longtime users sometimes complain about the repetitive nature of certain topics. (“WTF- another global warming thread!?!?”) Most people are reasonable folk and can be persuaded toward the truth of the matter. If not, they instinctively know enough to “agree to disagree”. Ironically, what’s true to one person is sometimes heresy to another and, often times, the “truth” changes over time. Remember when they thought the world was flat?

Healthy debates are actually a good sign and make up most discussions on a day-to-day basis. However, it is helpful to be prepared for when things spiral out of control. Therefore, Ninja Post works closely with site owners to enforce community rules and keep things civil. As Cosmo Kramer says, “A rule is a rule. And let’s face it. Without rules there’s chaos.” Ninja Post’s dispute resolution services prevent chaos.

We have found that forum disputes tend to fall into four categories:

  • Irreconcilable difference of opinion.
  • Harmless Trolling.
  • Vicious, personal attacks.
  • Hate speech.

While some truly awful offenses such as hate speech deserve an instant perma-ban most times users can be warned to play nice, help one another, and respect their point of view. We typically remove individual posts and remind offenders about the expected code of conduct for the forum community as a first course of action.

If the user’s behavior persists and attracts multiple complaints from users in good standing, then it makes sense to ban the user. A forum community is like a family. Family members don’t always have to agree with one another but they must learn to peacefully co-exist. We help site owners to achieve this aim.

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