One of the great things about a hosted forum solution is that we are able to eliminate the grunt work associated with running a forum. This allows site owners to reap the benefits of a vibrant forum community without the hassle. That does not mean that we don’t get any help requests from users. We just resolve them before they reach the site owner’s desk.
The most common types of help requests we get from our forum communities are as follows:
- Technical issues. “I’m having trouble uploading photos. Can you help?”
- Account requests. “I’m can’t log into my account” or “Can you change my user name?”
- Spam. Posts flagged as spam for removal.
- User disagreements. “Someone called me an ‘ignoramus.’ Can you ban him?”
Technical issues and account requests can be quickly dealt with by Ninja Post staff because the platform is ours and we know it so well. Spam can be an issue on any board open to the public. While we have many defense mechanisms in place to stop spam, if a spammer does slip through, their ilk is easy to recognize. Finally user disagreements can usually be resolved with a simple reminder to be courteous and constructive. If that warning fails, then we bring out the ban hammer. Problem solved.
Bear in mind these requests are rare and represent a miniscule fraction of the total activity. They’re sporadic, but when these issues do come up, we work hard to resolve them instantly. Our clients tell us they love working with us because they never have to get their hands dirty. We love hearing feedback like that!