The 90-9-1 Rule

The “90-9-1″ Rule states:

In most online communities, 90% of users are lurkers who never contribute, 9% of users contribute a little, and 1% of users account for almost all the action.

Participation Inequality Pyramid

One of our goals with Ninja Post is to achieve a more equitable participation distribution in online communities. To combat this phenomenon, known as “participation inequality” we have made the following items cornerstones of Ninja Post software:

  • Make it fast and easy to sign up.
  • Make the site fast and responsive – this is CRUCIAL!
  • Send email alerts when one of their threads is updated to draw users back to the site.
  • Allow users to vote a post up or down as a way to get involved without having to compose a reply.

We’re also considering other ways to entice—and enhance—participation. For example, eBay’s reputation system and other “reward mechanisms” are models that we’re considering.

Posted by Mike Wilt on March 7, 2010 under General Discussion
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