Achieving Critical Mass: How Lessons From The Civil Rights Movement Can Be Applied To Forum Communities

In The Power of Habit author Charles Duhigg analyzes how social phenomena evolve from nothing into powerful movements. There are three phases:

  • Start. A movement starts because of the strong ties between close acquaintances.
  • Growth. A movement grows thanks to the habits of a community and weak ties that bind members of a group together.
  • Durability. A movement endures because it gives participants a sense of identity and/or a feeling of ownership.

“Usually, only when all three parts of this process are fulfilled can a movement become self-propelling and reach a critical mass,” Duhigg writes. In the book, he uses this framework to explain why Rosa Parks’ act of civil disobedience changed the course of history while others jailed for similar offenses prior to Ms. Parks did not lead to protests, boycotts, or sweeping social change.

Ms. Parks was unique because her friends and acquaintances spanned diverse social and economic circles. “She had what sociologists call ‘strong ties’—first hand relationships—with dozens of groups throughout Montgomery that didn’t usually come into contact with one another,” the author writes. Thus, when she was arrested many different people were upset.

As outrage over her arrest spread, peer pressure kicked in which unleashed the power of weak ties. “Peer pressure on it’s own isn’t enough to sustain a movement. But when the strong ties of friendship and the weak ties of peer pressure merge, they create incredible momentum. That’s when widespread social change can begin,” according to Duhigg.

The author goes on to explain how Dr. Martin Luther King helped convert participants in the Civil Rights movement into self-directing leaders. This created social patterns that, over time, “expanded to other places and groups of students and protesters whom King never met, but who could take on leadership of the movement simply by watching how its participants habitually behaved.” King and other leaders instilled a sense of identity and a feeling of ownership to participants in the Civil Rights movement (most notably through non-violent resistance) which strengthened the movement and helped it endure over time.

We believe this same frame work is applicable to forum communities. A successful forum often starts with a small close knit group of friends, grows into a larger and more diverse community, and eventually becomes a self-propelling “knowledge machine” that lives on its own accord, even after its earliest members move on.

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Overcome Participation Inequality With A “Bottom Up” Approach

A couple months ago we examined the Minimum Traffic Requirements For A Successful Forum. The economics of forum participation are downright brutal: only a certain percentage of users will click through to your forum from your main site, and only a certain percentage will contribute. This type of “top down” analysis is useful, and a good barometer that can predict whether or not a forum will take root.

Participation Inequality occurs because “power users” are rare, only about 1 in 100. “Intermittent users” are only 9 in 100. Therefore, a “top down” analysis indicates you need 500 users to capture just five power users, and 45 intermittent users. That’s a lot of traffic for a small number of users!

By contrast, another way a for forum owners to think about starting a new forum is to examine their user base from the “bottom up.” How many prospective “power users” are in your immediate network? You can invite these users to your forum to get the conversation started. A site owner that invites 50 highly motivated contributors (i.e., working from the “bottom up”) is likely to fare just as well as the site with 500 random visitors.

A good example is a site owner that leads a small sales team of 50 people, who are geographically dispersed. The sales team members are highly motivated and willing to help one another. While there is still going to some degree of participation inequality, each salesman has something at stake and is therefore likely to contribute. Another example is members of a paid subscription service. As paying members, they are bound to be highly motivated regarding the topic at hand.

These examples indicate that forums can work well, even for small groups when there is something to be gained by participating. (E.g., respect from colleagues, approval from boss, improved sales strategies, hints/tips/tricks, etc.)

Note: Thanks to Dan Ekenberg for the inspiration for this post!

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Forum Participation And The Hooked Model

One of the highlights from ForumCon this year was the fascinating and engaging presentation by Nir Eyal. In Hooked: Harnessing the Power of Habit, Nir explained why certain technologies are habit forming and how to apply these concepts.

He noted that Facebook, Instagram, and other social media applications developed habit forming technologies. When they were introduced, these technologies did not address an existing pain in the traditional sense. Instead, they addressed an emotional need and, in turn, created a dependency among their users. “Habit is when not doing causes pain,” he said. Most people can relate to mindlessly checking Facebook on their phone, only to feel a shooting pain when their phone’s battery dies.

Nir explained that users can be hooked by crafting a user experience which cycles through four steps: Trigger, Action, Reward, and Investment. In the infographic below, we put the Hooked Model into the context of forum software.

The Hooked Model Applied to Forum Software

* External Triggers may include: ** Internal Triggers may include:
  • Link/advert on main site
  • Email Alert
  • Search engine result
  • Bored
  • Curious
  • Seeking connection

Internal triggers are more powerful than external triggers. But before tapping into internal triggers, forum owners typically need to activate an external trigger first. In a successful use-case scenario for an end user, external triggers eventually give way to internal triggers as the user becomes more deeply embedded in the community.

The Hooked Model explains why we at Ninja Post have put such emphasis on making the user participation rate as high as possible. Making forum software fun and easy to use, and rewarding users for their contributions, instills habits among individual users. When the habits of these individual users combine, a powerful network effect occurs which in turn creates more and more powerful hooks to attract new users keep existing users engaged.

The slides from Nir’s talk are included below.

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Seven Reasons Why A Hosted Forum Solution Makes Sense For Your Company

Ninja Post is a hosted forum solution. We host your forum in the cloud and integrate it with your site and URL. The end user can’t tell the difference because the experience is seamless.

This approach represents a departure from traditional forum software in which a software package is installed and hosted locally. Installing, configuring, and designing a forum platform can be time consuming and frustrating.  But that’s only the first hurdle because hosting a heavily trafficked forum presents a unique set of challenges that can quickly bog down or even cripple a normal server.

Because we provide a hosted solution, we can extend the following benefits to our clients:

  1. Automatic configuration and automatic updates. It is a pain to set the initial configuration options and install weekly (or sometimes daily) software patches. Ninja Post is hosted in the cloud so it works without endless tinkering.  Updates (such as new features) are rolled out automatically.
  2. Elegant design. Forum software has a reputation for being ugly. We offer a WYSIWYG color picker and will customize the CSS on your forum to match your main site.
  3. High availability and reliability. A single server that hosts your main site and your forum could suffer from a single point of failure (SPOF): if your main site goes down (heaven forbid!), then the forum will go down with it. A Ninja Post forum can remain operational even if your main site is in maintenance mode for some reason. Bonus: We also provide automatic daily and weekly backups.
  4. Image hosting. Threads with lots of images must pull those images from a content delivery network (CDN) rather than directly from the server to remain alive. Ninja Post has a CDN built into its core.
  5. Automated email delivery and tracking. Sending a vast amount of email alerts requires a special relationship with ISPs, otherwise the messages will be flagged as spam. Ninja Post has solved this problem for you and we can even provide data regarding deliverability and total emails sent.
  6. Real-time updates. Most forum software is static: new posts only show up when the page is refreshed manually. Ninja Post solves what we call the “overlapping post” problem by updating threads instantaneously.
  7. Automated monthly reports. We help you understand what is being said and measuring the content. This will help you extract valuable information from the content, as opposed to simply having an area for your users to talk.

Hosting your forum yourself is a daunting challenge. For a heavily trafficked forum, it often makes sense to partner with a company that can help you surmount these challenges. By working together we can reap the benefits of a hosted forum solution which will provide more time to focus on the more important task of making your community as vibrant as possible.

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Traction Suggestion: Trivia Night

One way to get a lot of users interacting on your Ninja Post forum at the same time is to schedule a weekly trivia night. This is an excellent way to leverage Ninja Post’s chat-like functionality since threads update in real time without the need to constantly refresh the page.

Plus it’s a great incentive to get users to try Ninja Post in the first place, especially if there is a small prize up for grabs. Once users try your Ninja Post forum and get a sense for how fun and interactive it is, we expect them to revisit your site on a regular basis.

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Engaging Users And “Homefield Advantage”

Today Mashable posted “4 Easy Ways to Engage Your Facebook Fans”. This article refers specifically to Facebook, but the concepts are applicable to any online community and dovetail with yesterday’s post to the Ninja Post blog, “Traction For Your Forum”. The four methods to engage users described in the Mashable blog post are:

  • Ask Their Opinion
  • Test Their Knowledge
  • Pair Promotions with Content
  • Thank Your Fans

However, this does beg the question: if you can engage with your users on Facebook, why bother creating a Ninja Post forum? Well, Ninja Post is not designed to replace your Facebook fan page — it’s supposed to complement it.

By channeling users from Facebook to your site you will obtain a “home field advantage”. For example, user content generated thanks to a forum on your own site will increase your presence in organic search results which will drive more users to your site. In addition, there are other benefits to “holding the conversation” on your own turf: advertising revenue, user statistics, and control over the look and feel of the site.

In sum, continue to engage with your users on Facebook, Twitter, and elsewhere on the web. However, don’t underestimate the importance of “home field advantage.”

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Traction For Your Forum

Getting traction is a major hurdle for most online communities. One of the most effective methods we utilize with our clients to draw in quality traffic is to feature the forum prominently on the main page of the client’s site. Instead of including a small link to the forum in the main navigation, we recommend a large link accompanied by a catchy photo and a promise that users’ questions will be answered in a timely fashion.

Here are eight more strategies to garner users, gain traction, and develop your community:

1. Seed content. Remember: no goes into an empty restaurant. Therefore add “seed content” to give life to your community. Do what it takes to keep the seed content fresh.

2. Invite friends to contribute. This is the easiest and cheapest approach. And most obvious. Start by asking friends and colleagues to contribute. This may require a personalized invitation. Perhaps even repeated invitations. But friends are generally willing to help, especially if the topic is of interest to them.

3. Use social media. Use Facebook, Twitter, and other social networks to invite contributors that you don’t know personally. Ask these users for feedback on your product and/or service. Couple this with a interesting content such as a contest of some kind. (See #5 below.)

4. Advertise. Consider advertising as a way to draw in users. Just be careful to target the right audience. For example, seek a complimentary website or mailing list on a related topic that you could partner with to advertise your site.

5. Be interesting. Entice people to join the conversation by making things interesting. For example, create some provocative threads. You can also offer discounts or coupons or hold a contest as incentives for people to get involved. The contest would not necessarily requires prize per se. However, inexpensive prizes for the top three winners could be enough to get people involved.

6. Obtain celebrity endorsements. I use the term ‘celebrity’ loosely. Think: bloggers or Tweeters that can give you a good word and drive users to your forum.

7. Highlight user contributions. People generally love to see their name in bright lights. Therefore, highlight user contributions to the forum on your main site. To help achieve this goal we developed a WordPress plug in that displays the most recent threads on your blog. If you have a print publication in addition to your website, that’s even better. Use your print publication to highlight user activity on your forum and vice versa.

8. Stay persistent. It’s not easy to build a vibrant community. It’s something that takes time to develop. However, stay persistent. Continue to seek new users using social media. Continue to reward users for their contributions. Continue to seek endorsements from popular bloggers and other luminaries in your field. Continue to keep your content fresh and interesting.

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